Frequently
Asked
Questions
Products
We do not test our products on animals. We don't sell in mainland China, where animal testing is often a condition of sale for cosmetics.
Jelly skin is the goal of our products. It is skin that is:
· translucent and bouncy
· plump and soft to the touch
· hydrated and smooth
· positivey squishy!
Skincare products should be applied in order from thinnest to thickest. Lightweight products should be applied first.
We suggest the following order for our products:
Cinnamon Toast Sugar Scrub Foam > Dewy Glaze Toner > Bubble Tea Steam Cream > Cherry Blossom Sleeping Mask
Our products are designed, formulated, manufactured, packaged and safety tested in the home of K-Beauty, South Korea.
Yes!
Our Founder Lauren Lee has some of the most sensitive, reactive skin going.
It was very important that she could use her own products.
All of our products have been extensively safety tested on a wide range of skin types, including sensitive skin.
For those that do have sensitivities, we recommend always patch testing new skincare products before introducing them to your routine.
Yes!
We recommend applying Bubble Tea first at your moisturising step, and Cherry Blossom last at night about 30 minutes before you go to bed.
To make your Jelly Ko products last as long as possible, store them in cool, dry places where they aren’t exposed to sunlight. There is no need to put them in the fridge.
Yes!
All of our products except our Be Jelly Serum are compatible with pregnancy and breastfeeding.
We provide the full ingredients lists for all our products on our website. Please feel free to check them with your OB.
Soon!
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Our containers and outer packaging are recyclable in most countries. Check with your local recycling facility to determine the best way to recycle in your area.
Our products last for 1 year after opening.
Jelly Ko was founded by K-Beauty Expert, Radio Presenter and Host of the Korean Beauty Show podcast, Lauren Lee.
She moved to Korea & learned the Korean language to pursue her dreams of working with the best in the industry.
Jelly Ko is the culmination of a decade of her experience, working with Korea's best formulators.
Our products look good enough to eat but our formulas are based on clinically proven ingredients that deliver results the eyes can see.
It can be hard for us to make changes to your orders once they are placed so please make sure you check your order carefully, including the ingredients lists of the products you are buying.
Once your order has been placed, it will be taken for processing by your nearest warehouse.
If you are concerned about whether a product will work for your skin, we invite you to first try a sample before committing to buy the full size.
We do not process refunds for change of mind purchases.
Purchases
Jelly Ko is available online in Australia at STYLE STORY and Woolworths and offline in the US at Co Bigelow in New York City. For more, check out our Stockists here.
Stockist
To discuss becoming a stockist, please reach out to us via our Contact Page.