Refund & Return Policy

Defective Items or Items Broken in Transit 

Defective items or items that were broken in transit can be returned to us within 14 days of purchase. 

“Defective” means there is an issue with the product’s packaging, the item was broken in transit, is unfit for its purpose or has passed its use by date. Defective does not mean the product caused an adverse reaction or allergy.

We will be responsible for return shipping costs if a defective claim is confirmed.

In cases of defective returns, we will provide a replacement item where available or a refund / credit note at our discretion if the product has been opened / used. 

We will re-ship any replaced or repaired items using standard shipping regardless of the shipping method of the original order.

Unwanted, Opened or Used Products 

We do not offer refunds on unwanted, opened or used products, or change of mind purchases after your order has been picked for processing by our warehouse. 

Please make sure you check your order carefully before submitting it.

If you are unsure which products will work best for your skin, please get in touch with our team for a 1:1 consultation to choose your perfect products together!

Alternatively you may like to match yourself with our products by:

• taking our Skin Quiz;
• using our Skin Analysis software;
• trying out our sample sizes so that you can test our products before committing to buy the full size 

Sale Items 

All items that are discounted (On Sale) or marked down are final purchase (except in the case of defects described above). 

Please Note:

Coupon discounts, as well as shipping and handling fees from your original shipment, are not refundable. 

If your order originally qualified for free shipping, the shipping cost will be deducted from any store credit to be reimbursed to you unless your items were defective. 

If any items are returned to us for reasons other than being defective or broken, we reserve the right to deduct the re-shelving fee issued to us by our warehouses.