Order Delivery Process

• All orders are processed and packed within 48 hours of placement, excluding weekends and public holidays.
• Orders placed after 3pm EST on Friday or on a weekend will be posted the next business day (i.e. the following Monday).
• As soon as you place your order, you will receive an ‘Order Processing’ notification email from us. Please check to see if this has been redirected to your “junk email” inbox.
• Once your order has been packed and sent by us, you will receive an ‘Order Complete’ notification email.

Tracking Your Order

• For US Orders

• All orders will be dispatched from our California warehouse. 
• We will follow up with tracking details as soon as they are available.

• For Australian & NZ Orders

• All orders will be sent via Australia Post or Sendle, depending on your location.
• If you need your order quick, please choose express post at the checkoutFor All Other Orders

• For All Other Orders

• Your order will be sent from Seoul, South Korea.
• All orders over 2kg will be sent with tracking using Korea Post’s EMS service and take approximately 1-2 weeks to be delivered
• Orders under 2kg will be sent via K-Packet with Korea Post. Parcels are sent via air and take approximately 1-5 weeks to be delivered

 

 

PLEASE NOTE :

1. Delivery times can change depending on the time of the year (i.e. Christmas, Easter, Lunar New Year, Chuseok and Thanksgiving are peak delivery periods).
2. We are not responsible for packages that are lost, stolen, marked “Returned to Sender”, marked “delivered” but are missing or packages that are delayed in transit.
3. Our prices do not include local taxes and import/custom duties for international orders.
4. All customs fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. Please contact your local customs office for more information.
5. We reserve the right to ship your order from a different warehouse if there are any delays to our usual warehouses.