๐ฆ Order Delivery Process
All orders are processed and packed within 48 hours of placement, excluding weekends and public holidays.
Orders placed after 3pm on a Friday or on a weekend will be shipped on the next business day (usually Monday).
Once you place your order, you'll receive an "Order Processing" email. If you donโt see it, please check your junk folder.
After your order is packed and sent, youโll receive an "Order Complete" notification with tracking info.
๐ Tracking Your Order
๐บ๐ธ US Orders
- Ships from Columbus, Ohio via USPS
- Standard Shipping: $9.90 USD
- Free Shipping: Orders over $25 USD
๐ฆ๐ช UAE & GCC Orders
- Ships from Dubai
- Standard Shipping: 20 AED
- Free Shipping: Orders over 100 AED
๐ฆ๐บ Australian Orders
- Ships from Brisbane via Australia Post or Sendle
- Standard Shipping: $8.50 AUD
- Express Shipping: $15 AUD
- Free Standard Shipping: Orders over $50 AUD
- Free Express Shipping: Orders over $150 AUD
๐ณ๐ฟ New Zealand Orders
- Ships from Australia via Australia Post
- Standard Shipping: $16 AUD
- Free Shipping: Orders over $100 AUD
๐ฐ๐ท Korean Orders
- Ships from Seoul via Korea Post
- Standard Shipping: โฉ3,000
- Free Shipping: Orders over โฉ50,000
๐ All Other Countries
- Shipped from your nearest warehouse with global tracking
- Orders under 2kg: Sent via K-Packet (1โ5 weeks)
- Orders over 2kg: EMS or Australia Post (1โ2 weeks)
- Standard Shipping: $20 AUD
- Free Shipping: Orders over $100 AUD
๐ Please Note
- Delivery times may vary during peak periods (e.g. Christmas, Lunar New Year, Chuseok)
- We are not liable for lost, stolen, or delayed packages, including those marked "Delivered" or "Returned to Sender"
- Local taxes and customs duties are the responsibility of the customer
- We may ship from an alternate warehouse if needed: youโll always get a tracking number
๐ Thank you for shopping with Jelly Ko โ weโre so happy to be part of your skincare journey!
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