Order Delivery Process
- All orders are processed and packed within 48 hours of placement, excluding weekends and public holidays.
- Orders placed after 3pm EST on Friday or on a weekend will be posted the next business day (i.e. the following Monday).
- As soon as you place your order, you will receive an ‘Order Processing’ notification email from us. Please check to see if this has been redirected to your “junk email” inbox.
- Once your order has been packed and sent by us, you will receive an ‘Order Complete’ notification email.
Tracking Your Order
- For US Orders
- Orders will be dispatched from our California warehouse.
- We will follow up with tracking details as soon as they are available.
- Standard Shipping (USPS): $9.90 USD
- Free Shipping: Available for all orders over $50 USD
- For Australian Orders
- All orders will be sent via Australia Post or Sendle, depending on your location.
- If you need your order quickly, please choose express post at the checkout
- Standard Shipping: $8.50 AUD
- Express Shipping: $15 AUD
- Free Standard Shipping: All orders over $60 AUD
- Free Express Shipping: All overs over $150 AUD
- For NZ Orders
- All orders will be sent to New Zealand via Australia Post
- Standard Shipping: $16 AUD
- Free Shipping: $100 AUD and over
- For Korean Orders
- All orders will be sent via Korea Post
- Domestic Standard Shipping: W 3,000
- Domestic Free Shipping: For all orders W 50,000 and above
- For Orders to All Other Countries
- Your order will be sent from Seoul, South Korea.
- All orders over 2kg will be sent with tracking using Korea Post’s EMS service and take approximately 1-2 weeks to be delivered
- Orders under 2kg will be sent via K-Packet with Korea Post. Parcels are sent via air and take approximately 1-5 weeks to be delivered
- Standard Global Shipping: $20 AUD
- Free Global Shipping: Available for all orders over $100 AUD
PLEASE NOTE :
- Delivery times can change depending on the time of the year (i.e. Christmas, Easter, Lunar New Year, Chuseok and Thanksgiving are peak delivery periods).
- We are not responsible for packages that are lost, stolen, marked “Returned to Sender”, marked “delivered” but are missing or packages that are delayed in transit.
- Our prices do not include local taxes and import/custom duties for international orders. Please take these into account when ordering.
- All customs fees, taxes and any other additional costs associated with your purchase overseas are the responsibility of the customer. Please contact your local customs office for more information.
- We reserve the right to ship your order from a different warehouse if there are any delays to our usual warehouses. In all cases, global tracking numbers will be provided.