Shipping
📦 Order Delivery Process
All orders are processed and packed within 48 hours of placement, excluding weekends and public holidays.
Orders placed after 3pm on a Friday or on a weekend will be shipped on the next business day (usually Monday).
Once you place your order, you'll receive an "Order Processing" email. If you don’t see it, please check your junk folder.
After your order is packed and sent, you’ll receive an "Order Complete" notification with tracking info.
🔍 Tracking Your Order
🇺🇸 US Orders
- Ships from Columbus, Ohio via USPS
- Standard Shipping: $9.90 USD
- Free Shipping: Orders over $25 USD
🇦🇪 UAE & GCC Orders
- Ships from Dubai
- Standard Shipping: 20 AED
- Free Shipping: Orders over 100 AED
🇦🇺 Australian Orders
- Ships from Brisbane via Australia Post or Sendle
- Standard Shipping: $8.50 AUD
- Express Shipping: $15 AUD
- Free Standard Shipping: Orders over $50 AUD
- Free Express Shipping: Orders over $150 AUD
🇳🇿 New Zealand Orders
- Ships from Australia via Australia Post
- Standard Shipping: $16 AUD
- Free Shipping: Orders over $100 AUD
🇰🇷 Korean Orders
- Ships from Seoul via Korea Post
- Standard Shipping: ₩3,000
- Free Shipping: Orders over ₩50,000
🌎 All Other Countries
- Shipped from your nearest warehouse with global tracking
- Orders under 2kg: Sent via K-Packet (1–5 weeks)
- Orders over 2kg: EMS or Australia Post (1–2 weeks)
- Standard Shipping: $20 AUD
- Free Shipping: Orders over $100 AUD
📌 Please Note
- Delivery times may vary during peak periods (e.g. Christmas, Lunar New Year, Chuseok)
- We are not liable for lost, stolen, or delayed packages, including those marked "Delivered" or "Returned to Sender"
- Local taxes and customs duties are the responsibility of the customer
- We may ship from an alternate warehouse if needed: you’ll always get a tracking number
💖 Thank you for shopping with Jelly Ko — we’re so happy to be part of your skincare journey!